These Terms and Conditions govern the use of the HairCompany.bg website (hereinafter referred to as "the Website"), which is operated by Hair Professional Ltd., UIC 205280686, with its registered office and address in Sofia, Studentski grad.
By accessing and using this Website, you agree to these Terms and Conditions. If you do not agree, please do not use the Website.
1. Definitions
- “User” – any individual or legal entity using the Website.
- “Seller” – Hair Professional Ltd.
- “Products” – all goods offered on the Website, including hair extensions, accessories, and tools.
2. Orders
- Orders can be placed by completing the online order form.
- By submitting an order, the User confirms acceptance of these Terms and Conditions.
- HairCompany.bg reserves the right to refuse an order if the product is out of stock or if incorrect information has been provided.
3. Prices and Payment
- All product prices are in Bulgarian Lev (BGN) and include VAT.
- Payment methods available:
- Cash on delivery;
- Bank transfer.
- HairCompany.bg reserves the right to change prices without prior notice, but such changes will not affect already confirmed orders.
4. Delivery
- Deliveries are carried out by courier services (Econt or Speedy).
- Delivery time is usually 1-2 business days after order confirmation.
- The User is responsible for checking the package upon receipt.
5. Returns and Exchanges
- The User has the right to return a product within 14 days of receipt, provided it is in its original condition and packaging.
- The cost of returns is borne by the User unless the return is due to a defective or incorrectly sent product.
- To initiate a return or exchange, please contact us at contact@haircompany.bg.
6. Warranties and Liabilities
- HairCompany.bg guarantees the quality and compliance of its products with the descriptions on the Website.
- HairCompany.bg is not responsible for delays or order fulfillment failures caused by force majeure circumstances.
7. Intellectual Property
- All texts, images, and other materials on the Website are the property of HairCompany.bg or their respective authors.
- The use of this content without express written consent is prohibited.
8. Personal Data Protection
- Users’ personal data is processed in accordance with our Privacy Policy.
9. Changes to the Terms and Conditions
- HairCompany.bg reserves the right to amend these Terms and Conditions at any time.
- Users are encouraged to review the Terms and Conditions regularly for updates.
10. Contact
- For any questions or issues related to the use of the Website, please contact us:
- Email: contact@haircompany.bg
- Phone: +359 883 435 664
These Terms and Conditions are effective upon their publication on the Website.